FREQUENTLY ASKED QUESTIONS

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What digital products can I find at FAIRUN?

FAIRUN offers an extensive collection of innovative digital solutions, predominantly Google Sheets templates. These are catered towards a multitude of needs such as project management, digital organization and specialized resources for Etsy sellers. Our offerings stand out due to the integration of leading-edge technologies like ChatGPT, providing a unique, interactive experience within our templates.
Are FAIRUN's templates designed for Google Sheets?

Yes, all of FAIRUN's spreadsheet templates are crafted specifically for Google Sheets, ensuring a seamless user experience and optimal functionality.
Can I use the templates in Excel?

Unfortunately, our spreadsheet templates are designed specifically for Google Sheets and may not be fully compatible with Excel. However, Google Sheets is a free, web-based program that is easily accessible from any device with an internet connection, and offers many of the same features as Excel.
How do I access my purchased templates?

After purchasing, you will receive an email with a link to download your template. If you have any problems, don't hesitate to reach out to us at the contact page.
Can I re-sell my downloads?

No, our content is licensed for personal use only and may not be resold, distributed, or used for commercial purposes without our written permission.
Do your templates require any special software?

No, our templates only require Google Sheets, which is accessible with any Google account.
What happens if I have a technical issue with a template?

If you encounter any technical issue, please reach out to us with a detailed description of the problem. We aim to respond to all queries within 24 hours.
Is there a refund policy?

Due to the digital nature of our products, we typically do not offer refunds. However, if you experience technical issues that we cannot resolve, we will consider refund requests on a case-by-case basis.
Can I customize your templates?

Yes, our Google Sheets templates are fully customizable to fit your unique needs. If you need assistance or have questions about customization, we're here to help.
How often do you release new templates?

We constantly strive to develop new and innovative templates based on the needs and feedback of our customers. Stay updated on our latest releases by signing up for our newsletter.
Do I get lifetime access to the courses?

Absolutely! Each of our courses comes with lifetime access, giving you the freedom to revisit the material whenever you need.
Is there a fixed start date or time for the courses?

No! Our courses are completely flexible. Start learning whenever you want, at your own pace.
Are there any practical assignments or exams in this course?

Yes, each lesson is task-oriented, meaning you'll complete specific tasks in Google Sheets as part of your learning experience. This practical approach ensures that you're able to apply what you learn immediately.
What happens if I get stuck on a lesson or task?

We're here to support your learning journey. If you encounter any challenges, please reach out to our support team and we'll assist you in overcoming any obstacles you might face.
We're considering this for our team. Who can we contact for more details?

For team inquiries or to learn more about bulk discounts, feel free to email us directly at contact@fairun.eu.
Can I include a course certificate on my LinkedIn profile or resume?

Certainly! Upon completion of each course, you'll receive a certificate that can be added to your LinkedIn profile or resume. It's a great way to showcase your new skills!
Will I receive copies of the datasets and solutions?

Absolutely! We provide all templates and solutions, allowing you to have your own personal copies. Clicking on the template links will automatically create a copy in your Google Drive account.